Shipping and Delivery
International e-packet is available to ship for the item weighted less than 2kg.
Tracking number will be provided.
It takes about 2 weeks delivery.
We accept the following:
※We have limited delivery areas because of COVID-19
Please confirm each product page for details.
In some countries/regions there may be other costs such as customs clearance fees and import tax for which the customer is responsible.Please check National Tax Agency in your country.
In-stock items ship out of our warehouse within 7 days of the order being placed. If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. full fees are non-refundable if your order is cancelled after it has shipped out of our facility.
Claims and Exceptions
When placing your order please be sure to verify the correct address information has been entered before checking out.
Please inspect your order immediately upon receipt. Customer Service must be contacted within 24 hours of order receipt if you wish to file a claim. Images of damaged or spoiled items are required to request replacement or refund. All packages are monitored closely to ensure speedy delivery. However, CAFE Kiitos cannot be responsible for damaged or spoiled product due to the following:
・Incorrect addresses – Please verify any apartment, suite, floor numbers with recipient before completing your order.
・Extended transit time due to weather or other “Acts of God”
・Shipments not opened immediately upon receipt.
・Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.